Corporate Stays is dedicated to protecting your privacy and personally identifiable information. We respect your privacy, and we responsibly use our customer’s information. We are committed to adhering to the principles of applicable data protection and privacy laws.
As of May 2018, Corporate Stays has updated its Privacy Policy to include the General Data Protection Regulation (GDPR). GDPR is a comprehensive European Union (EU) data protection law that will strengthen the protection of the individual’s right to personal data protection, reflecting the nature of data protection as a fundamental right for the European Union. The GDPR applies to organizations that collect and process the personal data of individuals in the EU for their purposes.
The following Privacy Statement outlines the information we collect, our methods of using it, and how handling it will enhance your experience on our websites and services.
The type of personal information that we collect may include your name, home, work, and email addresses, telephone and fax numbers, credit card information, gender, date of birth, and other information necessary to fulfill special requests (including, but not limited to room preferences and health conditions that require special rental accommodations.)
Corporate Stays may also collect non-personally identifiable information about you, such as the purpose of using our website, communication preferences, travel habits, aggregated data relative to your rental stay, and responses to promotional rental offers and surveys.
You may be offered the choice to refrain from submitting your personal information or deciding what communications and notifications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, failure to provide your name will prevent the processing of rental reservations.
Corporate Stays will never sell your information to third parties or allow its use in any manner except to ensure the business relationship you wish to establish with us.
To Provide, Personalize, Measure, and Improve our Advertising and Marketing
To send you promotional messages, marketing, advertising, and other information that may interest you based on your preferences (including information about Airbnb or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google).
Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Airbnb platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising, and other information that we think may be of interest to you.
For quality assurance purposes.
To solicit a review from you.
If you are located in the European Economic Area (“EEA”), we only process your personal information based on valid legal grounds, including when:
We may disclose your personal information to others with that purpose in the following ways:
We will use your email address to send a rental payment confirmation and, if necessary, might use the other information to contact you for help processing the rental reservation.
We will also use your email address to:
Send you pre-arrival confirmation details;
Notify you about special rental offers and promotions;
Send you copies of your rental bills when you request them; and
send you periodic satisfaction or market research surveys.
As part of our commitment to keeping you up to date and informed, we may contact you via mail, email, telephone, or by other means to confirm your departure date, ensure your customer satisfaction, notify you of new Corporate Stays products and rental and other services, or upcoming Corporate Stays special offers, events, enhancements, or additional relevant information that may be of interest to you, including information about Corporate Stays’ brands (Corporate Stays, Montreal Stays, MyStudioMontreal, Ottawa Stays or CasaSuarez). You may also receive mailings or communications from carefully selected partners, such as our referral partners or customer satisfaction surveyors. We may offer you the option to decline any or all of these communications by following the directions in our emails or other communications or by contacting Corporate Stays directly.
Corporate Stays strives to keep all our customers and visitors informed and equally able to take advantage of the benefits offered by Corporate Stays and its strategic marketing partners. However, if you reside outside of Canada, specific data privacy regulations may require us to obtain your permission before sending you the information you have yet to request.
In some cases, your permission will be implied from the nature of the service requested or transaction undertaken. For example, Corporate Stays may collect and use the personal information you volunteer, behavioral data, or information collected in the aggregate. In addition, your permission will be deemed given for communications from us necessary to fulfill your requested transactions and services.
The nature of our business and our operations may require us to transfer your information, including personal information, to other group companies, properties, centers of operations, data centers, partners, or service providers in countries outside your own. Although these countries’ data protection and other laws may not be as comprehensive as those in your country, Corporate Stays will take appropriate steps to ensure your personal information is protected and handled as described in this Privacy Statement.
It is Corporate Stays’ intent and one of our missions to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You can help us ensure that your contact information and preferences are correct and complete:
You can contact us with the request to correct, update, delete, or deactivate it by email, telephone, or postal mail at the contact information listed below. Please provide your full name, street address, and telephone number on your request. To update or change your information or to opt-out of receiving marketing material: Follow directions on a marketing e-mail or direct mail communication from us, call 1.514.277.6464, or send an email with your current contact information to marketing@corporatestays.com
Corporate Stays will take reasonable steps to implement your request to opt-out. However, please note that it may take approximately six weeks to make the requested change due to production and mailing timelines. Until that change takes effect, you may still receive promotional information from us.
Although we will make no more marketing use of the information you requested to be deleted, occasionally, the information you requested to be removed will be retained in specific files to resolve disputes or troubleshoot problems. In addition, some types of information may be stored indefinitely on:
Backup systems within log files due to technical constraints or financial or legal requirements.
Corporate Stays recognizes information security’s importance and constantly reviews and enhances all technical, physical, and logical security rules and procedures. Once the information reaches Corporate Stays, it is stored on a secure server behind firewalls designed to block unauthorized access outside of Corporate Stays. All Corporate Stays owned websites and servers have security measures to help protect your personal information against loss, misuse, and alteration while under our control. Although guaranteed security does not exist on or off the internet, we safeguard your information using procedural and technical safeguards, including VeriSign Secure Server ID. VeriSign’s services allow for a Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.
Corporate Stays may use cookies, pixel tags, or web beacons to obtain information from parties visiting our websites. A cookie is a tiny text file sent to your browser from a web server and stored on your computer’s hard drive. It assigns the computer a unique identifier, which becomes your identification card whenever you return to a Corporate Stays website.
Cookies are designed to save you time because they help us provide a customized experience tailored just for you without reminding us of your rental or other preferences each time you return to our websites. Corporate Stays cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.
Cookies also help us provide a personalized online experience in the following ways:
(i) You are prompted to accept or reject cookies individually
(ii) You may be able to prevent your browser from accepting cookies. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our websites and our ability to recognize your browser from one visit to the next.
To anticipate your rental and other needs, Corporate Stays provides links to other websites for your convenience and information. Corporate Stays is not responsible or liable for any content presented by or contained within any independent website, including, but not limited to, any advertising claims or marketing practices. Please note that while Corporate Stays will protect your information on Corporate Stays owned and operated websites, we cannot control and will not be responsible for the privacy policies of third party websites, including sites owned or controlled by independent franchisees or third-party owners of residential properties that may use the name of Corporate Stays brand, or websites not managed or authorized by Corporate Stays. Third-party websites accessed through links on our websites have separate privacy, data collection practices, and security measures. We have no responsibility or liability for the practices, policies, and security measures implemented by third parties on their websites. We recommend that you review the privacy statements and policies of linked websites to understand how those websites collect, use, and store personal and other information.
Some Corporate Stays sites may use a reputable third party to present or serve the advertisements you see on its web pages. These third-party ad servers may use cookies, web beacons, clear gifs, or similar technologies to help present such advertisements and to help measure and research the advertisements’ effectiveness. These third-party ad servers’ use of these technologies is subject to their privacy policies and not covered by our privacy policy.
If you are located in the EEA, you are entitled to contact us via the contact details in this policy and ask us for an overview of your personal information or a copy. In addition, you may request us to update and correct inaccuracies, delete your personal information, restrict the processing of your personal information, or exercise your right to data portability and quickly transfer your personal information to another company. In some cases, you may object to processing your personal information, and where we have asked you for your consent to process your personal information, you can withdraw it at any time. We always enjoy hearing from our customers and appreciate their business. Should you have unresolved concerns, you have the right to complain to the supervisory authority of your residence, place of work, or where the incident occurred.
Because we’re constantly developing and improving the standards of rental and other services we provide to you, this policy may change over time. We will post the new policy online and change the “Last Updated” date. We encourage you to periodically review this page for the latest information on our privacy practices. If any modifications materially alter your rights, we will provide notice on the site or notify you by email.
For privacy queries, don’t hesitate to contact us at general@corporatestays.com or +1 (800) 213-6030.
